Table of Contents:

1. Troubleshooting Keyboards and Mice on Notebooks
   
2. Troubleshooting Dell External Keyboards and Mice That Do Not Have Wires
   
3. Troubleshooting Dell External Keyboards and Mice That Have Wires
   
4. Non Dell Keyboards and Mice
   

Issue 1:

Troubleshooting Keyboards and Mice on Notebooks

• Click Here if the Notebook Mouse has Erratic Movement or is Not Responding.
  
• Click Here if the Notebook Keyboard is Not Typing Characters Correctly or is Not Responding.
• Click Here if a Notebook Keyboard Key Has Come Off.
  

1. Restart the computer (when the mouse does not respond hold the power button down for 1-15 seconds to turn off the computer).




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2. Make sure the latest driver for the touchpad is installed, for more information refer to:
   
   "How to Use the Drivers and Downloads Website"
   
   
    Note:

   The touchpad drivers are located in the Input Device Drivers section.

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3. Try a external mouse (USB, Bluetooth).

When the touchpad still does not work correctly after installing the latest drivers, Contact Technical Support.


When an external mouse works and the touchpad still does not work correctly, Contact Technical Support.

1. Restart the computer.




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2. Try a external keyboard (USB, Bluetooth).

When an external keyboard works and the notebook keyboard still does not work correctly, Contact Technical Support

It is possible for the keycap on the internal keyboard to get stuck or come off in the course of using a notebook computer. To put the keycap back on the notebook:

Dell has created an online tutorial on how to put the keycap back on the notebook.
Click here to view the tutorial! - NOTE: English Only

1. Determine how the keycap connects to the notebook system.
   
   
   • Underneath the keycap is a rubber plunger and a plastic scissor spring (see Figure 1 and Figure 2).

   Figure 1: Bottom of Keycap, Scissor, and Plunger on a Notebook Internal Keyboard

   Figure 2: Notebook Internal Keyboard with the Scissor in the Raised Position
   

   • One style of notebook keyboard also includes a scissor support bar (see Figure 3).
     
     
     Figure 3: Optional Support on Notebook Keyboard
     
     
2. Carefully line up the keycap on top of the plastic scissor and press down (see Figure 4).
   

 
Figure 4: Lining up a Keycap and Pressing Down



	Note:
	You might need to wiggle your finger back and forth for the keycap to snap down on the scissor spring. There are two "snaps," one at the top and one at the bottom of the key.



3. If there is a scissor support bar and it has come loose, clip the lower part of the bar on first under the bottom scissor rail, then snap the upper part over the top scissor rail before lining up the keycap to reattach it (Figure 5).
   
    
   Figure 5: Clipping the Support Bar Under the Bottom Rail
   
   

If the keyboard keys are broken, damaged or lost and the above instructions do not resolve the issue, Contact Technical Support

• Click Here if the Wireless Mouse has Erratic Movement or is Not Responding.
  
• Click Here if the Wireless Keyboard is Not Typing Characters Correctly or is Not Responding.
  
• Click Here if the Bluetooth® Mouse has Erratic Movement or is Not Responding.
• Click Here if the Bluetooth Keyboard is Not Typing Characters Correctly or is Not Responding.
  (A Bluetooth keyboard or mouse has the Bluetooth symbol on it.)
  
  

1. Reinsert the batteries or install fresh batteries, (look for a red light on the bottom of the mouse).




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2. Make sure the port where the red light comes out is clean..




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3. Make sure the mouse is within 10 feet (3 meters) of the computer.




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4. Make sure the surface you are using has enough of a pattern in it so that the mouse can see it, a mouse pad is best, (the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has moved).




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5. Reseat the receiver in the USB port.




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6. Restart the computer.




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7. Press the Connect button on the receiver and on the bottom of the mouse.




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8. Try the receiver in another USB port on the computer, (make sure to press the Connect button on the receiver and on the bottom of the mouse again).




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9. Try the receiver in another computer if available, (make sure to press the Connect button on the receiver and on the bottom of the mouse again).

When the red light on the mouse does not come on with fresh batteries, Contact Technical Support.


After trying the receiver in another USB port or another computer and the mouse still does not work correctly, Contact Technical Support.

1. Reinsert the batteries or install fresh batteries.




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2. Make sure the keyboard is within 10 feet (3 meters) of the computer.




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3. Reseat the receiver in the USB port.




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4. Restart the computer.




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5. Press the Connect button on the receiver and on the bottom of the keyboard.




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6. Try the receiver in another USB port on the computer, (make sure to press the Connect button on the receiver and on the bottom of the keyboard again).




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7. Try the receiver in another computer if available, (make sure to press the Connect button on the receiver and on the bottom of the keyboard again).

After trying the receiver in another USB port or another computer and the keyboard still does not work correctly, Contact Technical Support.

1. Reinsert the batteries or install fresh batteries, (look for a red light on the bottom of the mouse).




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2. Make sure the port where the red light comes out is clean..




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3. Make sure the mouse is within 10 feet (3 meters) of the computer.




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4. Make sure the surface you are using has enough of a pattern in it so that the mouse can see it, a mouse pad is best, (the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has moved).




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5. Restart the computer.




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6. Install the latest Bluetooth drivers, for more information refer to,
   Fix, Connect to and Learn About Bluetooth®




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7. Re-pair the mouse to the computer for more information refer to,
   Fix, Connect to and Learn About Bluetooth®

For additional information on Bluetooth mice and keyboards refer to,
Fix, Connect to and Learn About Bluetooth®

1. Reinsert the batteries or install fresh batteries.




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2. Make sure the keyboard is within 10 feet (3 meters) of the computer.




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3. Restart the computer.




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4. Install the latest Bluetooth drivers, for more information refer to,
   Fix, Connect to and Learn About Bluetooth®




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5. Re-pair the mouse to the computer for more information refer to,
   Fix, Connect to and Learn About Bluetooth®

For additional information on Bluetooth mice and keyboards refer to,
Fix, Connect to and Learn About Bluetooth®

Issue 3:

Troubleshooting Dell External Keyboards and Mice     That Have Wires

• Click Here if the Wired Mouse has Erratic Movement or is Not Responding.
  
• Click Here if the Wired Keyboard is Not Typing Characters Correctly or is Not Responding.
  

1. Reseat the USB mouse cable into the USB port, (look for a red light on the bottom of the mouse).




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2. Make sure the port where the red light comes out is clean.




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3. Make sure the surface you are using has enough of a pattern in it so that the mouse can see it, a mouse pad is best, (the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has moved).




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4. Restart the computer.




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5. Try the USB mouse in another USB port on the computer.




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6. Try the USB mouse in another computer if available.




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7. Try another USB mouse from another computer if available.

When the red light on the mouse does not come on,
Contact Technical Support.


After trying the USB mouse in another USB port or another computer and the mouse still does not work correctly, Contact Technical Support.

1. Reseat the USB keyboard cable into the USB port.




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2. Restart the computer.




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3. Try the USB keyboard in another USB port on the computer.




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4. Try the USB Keyboard in another computer if available.




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5. Try another USB keyboard from another computer if available.

After trying the USB keyboard in another USB port or another computer and the keyboard still does not work correctly, Contact Technical Support.

Issue 4:Non Dell Keyboards and Mice

If you have a mouse or keyboard that does not have the Dell name on it, contact the manufacturer. The third party printer vendor web sites may be referenced below (Table 1) for additional information on the drivers available for the non-Dell mice and keyboards.
 

Mouse and Keyboard Vendor	Web Site
3Dconnexion	www.3dconnexion.com/
Adesso	www.adesso.com/
Belkin	www.belkin.com/
IBM	www.ibm.com/
IOGEAR	www.iogear.com/
Kensington	www.kensington.com/
Keytronic	www.keytronic.com/
Kyocera	www.kyoceramita.com
Logitech	www.logitech.com/
Microsoft	www.Microsoft.com

Table 1: Non Dell Printer Vendor Web Sites