How can I track the progress of my order?
You can check the progress of your Notebook, Desktop, Monitor, or TV order at any stage after Dell has received your payment. You can visit www.dell.com.au (Australia) or
www.dell.com.nz (New Zealand) and select “My Order Status” in the top right corner of the front page. For other types of orders, Software, printers etc you can contact Dell on: (AU) 1800-819-339 or (NZ) 0800-941-125.
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I have received my computer, but the Tax Invoice was not included. When will I receive my Tax Invoice?
The Tax Invoice will be sent to the billing address indicated in your order. You should receive the tax invoice within two weeks from the delivery date of the computer.
Alternatively, click here to print a copy of your tax invoice online 3 days after your order has been delivered.
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What is a Service Tag and how do I find it?
The Service Tag is a unique sequence of alphanumeric characters (both numbers and letters) which Dell uses to identify each individual system when making warranty claims, and for identification purposes.
They contain seven alphanumeric characters, and are accompanied by a barcode. For more details, please click here.
For a desktop, the service tag can be found at the back of the CPU tower.
For a notebook, the service tag can be found at the bottom of your notebook.
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I have received my Dell printer, but the printer cable is missing?
Printer cables do not automatically come with a printer purchase, and must be purchased as a separate item at point of sale. Please check the packing slip, or your original quote to see if the cable was included in your
order, if it is not listed in the quote / packing slip please contact your sales representative. However if it is included in your quote / packing slip and is missing, please contact Customer Service
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How do I transfer my warranty from another country to Australia / New Zealand?
Systems purchased from within the Asia Pacific region do not require a warranty transfer. For all other regions or countries,
please click on the following link to transfer your warranty: click here.
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Can I change the name and / or date on my Tax Invoice?
Once a Tax Invoice is provided to you, you can not change the name or the date of the document.
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Does Dell have a trade in policy?
Dell does not have a trade-in policy. However if you would like to dispose your old equipment, you can contact the toll-free Recycling Line on 1800 465 890 (Australia) or 0800 440 603 (New Zealand), or e-mail to recycling_dell_au@dell.com.Dell The Recycling team will arrange for pick-up of your old equipment and provide you with a cost for recycling or the estimated value of a cash rebate voucher.
For re-usable products which still have a market value, you will receive a cash rebate voucher to be redeemed against any Dell products purchased up to 90 days before the date of the voucher or 180 days after
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I purchased my computer under an instalment plan, what is the balance?
You can check your account status for your leased equipment through our Dell Financial Service team at 02 9424-1400 (Australia) or 09 921 6030 (New Zealand).
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Where can I find a Dell service centre?
Dell does not have service centres; for any warranty repairs, we will dispatch a service engineer on site to you, after troubleshooting over the telephone with our technical support team.
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Where can I see or try a Dell computer?
Click Here to locate our Dell Kiosks. The Kiosks are located in some shopping malls, and have our latest technology on display for you to view and try.
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Can I change the delivery address after I have placed my order?
Delivery address can be changed after you have placed your order. However a change of delivery will require a delay to your order of up to 48 hours, dependant on the necessary security clearance required to change the delivery address.
Please note: Dell will not deliver to a Post Office box, or to a Hotel, Motel, or temporary address.
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What is CompleteCover?
CompleteCover is Dell's most comprehensive repair and replacement service for notebook and desktops computer. CompleteCoverTM 1 provides you repair or replacement of your Latitude or Inspiron notebook PC, your Dimension, Precision or Optiplex desktop PC for any damage that is caused by accidents. It helps protect your notebook and desktop against the rough and tumble world of mobile computing as well as accidents. A supplement to our 1 or 3 years limited warranty, it covers non-intentional, accidental damage for 1 or 3 years, depending on your purchase.
For more details, please click here .
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Am I eligible for a free Windows 7 upgrade?
Please refer to the Eligibility Criteria
for details.
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What drivers will I need for Windows 7?
The Dell Upgrade Assistant that ships as part of the upgrade kit will provide drivers and utility applications that are needed to operate Dell systems with the Windows® 7 operating system. Because there are ongoing updates, it is best to check http://www.dell.com/contactdell for the latest Windows 7 drivers and utility applications once the operating system is available.
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What are the hardware requirements for Windows 7?
PC requirements for Windows® 7 are expected to be similar to those for Windows Vista® . Visit the Systems Requirement section for details.
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Will I be charged for tax, shipping and handling fees for getting Windows 7?
For certain regions, there will be a fee for the upgrade to cover tax, shipping and handling charges. Select countries will be offering the upgrade for free. The fee charged will vary by country and will be confirmed at the time you place your order. These fees are non-refundable.
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