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Technical Support Phone Number List

Technical Support Phone Number List
HONG KONG
Home & Home Office (Include Desktop/Notebook/Projector/Wireless Router/PDA Phone Support Main Line)2969-3188
Medium & Large Business (Include Desktop/Notebook/Projector/Wireless Router/PDA Phone Support Main Line)2969-3191
PowerEdge & PowerVault Main Line                                                                    2969-3196
MACAU
Desktop Standard Tier Main Line0800-105
Notebook Standard Tier Main Line0800-105
PowerEdge & PowerVault Main Line                                                             0800-105
  
  
Before you call Dell:
If you suspect a problem with your system, write down any error messages or beep codes received, if applicable, and perform the diagnostic tests using the Dell Diagnostics Diskette provided with your system. See your system documentation for information about error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests.
Talking to the Technician:
Explain your problem to the technician.
Be prepared to provide the technician with the following information:
- Your system's Express Service Code & Service Tag. (Express Service Code Converter)
- The names and versions of installed operating systems; the operating system that was running when the problem occurred
- Peripherals being used
- Any error messages and/or beep codes received and when they occurred
- What you were doing when the problem occurred. If your monitor/notebook battery is faulty, please kindly check the PPID# e.g DS/N JP-021KEV-42011-12C-0343 before you proceed to contact our technical support for further troubleshooting
- What steps you have taken to resolve the problem, including the results from the diagnostic tests
Cooperate with the technician to resolve the problem.
Cooperation is critical to a successful resolution. Listen carefully and follow the technician's suggestions. Tell the technician exactly what happens when you perform the suggested task.
If this document cannot resolve your problem, please fill the Request Support form or join in online discussions to get online support .

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