Windows XP loads, but when it loads the video card driver software, the screen turns blank. This occurs just after installing Windows XP Service Pack 2 on a Dell Inspiron 2500 because the video driver attempts to load a display mode that is not recognized by Windows.

	Note:
	Administrative rights are required to perform these steps. Using an external monitor is helpful, if available.

To resolve this issue, the box labeled Hide modes that this monitor cannot display will need to be unchecked. Once removed, if Service Pack 2 is not currently installed, you can proceed normally. If Service Pack 2 was installed and you are encountering a blank LCD screen, restart the system and boot into Safe Mode by pressing <F8> at the Dell splash screen. Choose Enable VGA Mode and press the Enter key.

1. Click Start, then click Control Panel.

2. Double-click Appearance and Themes.

3. Double-click Display.

4. Click the Settings tab.

5. Click Advanced.

6. Click the Monitor tab.

7. Locate the Refresh Frequency field.

8. Click the check to remove it from Hide modes that this monitor cannot display (Figure 1).

   
   Figure 1: The Monitor tab

9. Click Apply.

10. Click OK.

11. Restart the system into normal mode.