| Symptoms |
Solutions |
| 1. Drive is not recognized by system. |
1-1. If the drive is not fully inserted into the system, turn off the
system are reinserted it properly. Consult your system documentation for
more information. |
| 2. Cannot play or read CD-ROM, CD-R, CD-RW, or
DVD-ROM in the drive. |
2-1. If the disc is dirty (fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper
direction.
2-4. If the drive is not recognized, refer to solutions 1-1.
2-5. Do you have the correct software applications program installed to
run a CD disc? Has the Windows software program been corrupted by a virus.
Run a Virus Scan program and repair if possible. |
| 3. Disc tray cannot be opened. |
3-1. If you have pressed the disc tray in by hand when the computer's
power was off or if the computer's power was turned off directly after the
disc tray was closed, there may be a problem with the engagement of the
gears inside the drive. Please contact Dell customer service.
3-2. Refer to solutions 1-1. |
| 4. Certain types of discs cannot be read in
the drive. |
4-1. This drive only supports discs with the formats indicated in the
"Introduction" and "Specifications" sections. It
cannot read the data on discs with other formats. Check the disc's format. |
| 5. Cannot write CD-R or CD-RW discs. |
5-1. Check to see if there is dirt or scratches on the disc. If so,
replace the disc.
5-2. Try closing some or all applications prior to writing to CD.
5-3. Verify that there is enough free space on the CD-R/RW disc.
5-4. Perform a test write before starting the actual write.
5-5. If the disc is inserted upside-down, reinsert it in the proper
direction.
5-6. If the drive or disc was moved from a low temperature environment to
a high temperature environment, wait for a few minutes before attempting
to write as condensation may occur either on the lens in the drive or on
the surface of the disc.
5-7. Installing more than one CD Recording Software on a computer may
cause instability of operation. CD Recording Software must support the
CD-RW/DVD-ROM drive in order to recognize the drive. Contact the
manufacturer of your CD Recording Software to see whether the software
supports the CD-RW/DVD-ROM drive.
5-8. For best performance, set the DMA mode of your Hard drive and CD-RW
drive.
- How to set DMA(Windows 98, Me)
a. Hard drive: Control > System > Device Manager > Hard
drives > Generic IDE Disc type 46(47) > Properties > Settings
> DMA Check.
- How to set DMA(Windows 2000, XP)
a. Hard drive: Control > System > IDE ATA/ATAPI controller
> Primary IDE channel > Advanced settings > DMA Check.
b. CD-RW drive: Control > System > IDE ATA/ATAPI controller >
Secondary IDE channel > Advanced settings > DMA Check.
5-9. The CD-RW drive can't write CD-R/RW media in Windows 98, Me
because Windows has damaged file.
- Check whether the file system(Control panel > System >
Performance > File system) set up DOS Compatibility mode or 32 bites.
If the file system operates DOS Compatibility mode, you need to install
Windows.
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