| Symptoms |
Solutions |
| 1. Drive is not recognized by system. |
1-1. If the power connector is not inserted, reinsert it.
1-2. If the interface connector is not inserted or is not completly
inserted or is reversed, disconnect and reinsert it. The total length of
the interface IDE cable should be no more than 18 inches.
1-3. If the jumper-pin setting is wrong, confirm the setting and correct
it.
1-4. If you connect CD-R/RW drive to Ultra ATA66 cable (80 pin), it may
not operate normally for recording. Please connect CD-R/RW drive to
interface IDE cable (40 pin).
1-5. The device driver is supported by the built in ATAPI driver that is
included in the Windows series system. You don't need to install another
device driver. Under upgraded versions of Windows NT 4.0, it selects the
ATAPI IDE controller automatically and recognizes the CD-ROM drive. |
| 2. Cannot play or read CD-ROM, CD-R, or CD-RW in the drive. |
2-1. If the disc is dirty (fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper
direction.
2-4. If the drive is not recognized, refer to solutions 1-1 to 1-3. |
| 3. Disc tray cannot be opened. |
3-1. If the power connector is not inserted, insert it properly.
3-2. If the interface connector is not inserted, insert it properly.
3-3. If you have pressed the disc tray in by hand when the computer's
power was off or if the computer's power was turned off directly after the
disc tray was closed, there may be a problem with the engagement of the
gears inside the drive. Please contact Dell customer service.
3-4. If the disc access indicator does not light, refer to solutions 1-1
to 1-3. |
| 4. Certain types of discs cannot be read in the drive. |
4-1. This drive only supports discs with the formats indicated in the
"Introduction" and "Specifications" sections. It
cannot read the data on discs with other formats. Check the disc's format. |
| 5. Cannot write CD-R or CD-RW discs. |
5-1. Check to see if there is dirt or scratches on the disc. If so,
replace the disc.
5-2. Try closing some or all applications prior to writing to CD.
5-3. Verify that there is enough free space on the CD-R/RW disc.
5-4. Perform a test write before starting the actual write.
5-5. If the disc is inserted upside-down, reinsert it in the proper
direction.
5-6. If the drive or disc was moved from a low temperature environment to
a high temperature environment, wait for a few minutes before attempting
to write as condensation may occur either on the lens in the drive or on
the surface of the disc.
5-7. Installing more than one CD Recording Software on a computer may
cause instability of operation. CD Recording Software must support the
CD-R/RW drive in order to recognize the drive. Contact the manufacturer of
your CD Recording Software to see whether the software supports the
CD-R/RW drive.
5-8. For best performance, set the DMA mode of your Hard drive and CD-R/RW
drive.
-. How to set DMA (Windows 98, Me)
a. Hard drive: Control > System > Device Manager
> Hard drives > Generic IDE Disc type 46 (47) > Properties >
Settings > DMA Check.
-. How to set DMA (Windows 2000, XP)
a. Hard drive: Control > System > IDE ATA/ATAPI
controller > Primary IDE channel > Advanced settings > DMA Check.
b. CD-RW drive: Control > System > IDE ATA/ATAPI
controller > Secondary IDE channel > Advanced settings > DMA
Check.
5-9. The CD-RW drive can't write CD-R/RW media in
Windows 98, Me because Windows has damaged file.
-. Check whether the file system (Control panel > System >
Performance > File system) set up DOS Compatibility mode or 32 bits. If
the file system operates DOS Compatibility mode, you need to install
Windows. |
