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Hardware
Detection
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Problem
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Cause
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Solution
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Hardware not detected
by Windows operating system.
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PCI card is not
inserted properly.
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Remove and re-insert
the PCI card into the motherboard.
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The PCI slot on the
computer motherboard PCI BUS is defective.
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Insert the PCI card
into another PCI slot on the computer.
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The PCI card may be
bad.
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Run the Diagnostics
program to help determine the cause.
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Plug-and-Play is not
enabled in the computer's BIOS.
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Other card/driver
added is conflicting with Atlantis.
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Drivers are not installed or are damaged.
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Driver not properly loaded. Run SETUP.EXE from
the installation CD ROM.
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Video
Source
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Problem
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Cause
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Solution
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Video source not
detected.
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Cables are damaged or
connected incorrectly.
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Verify
that the cables are correctly installed and in good condition.
Check that the 1394 cable from the Breakout Box is connected
to the PCI card.
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The video format is not
set correctly.
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Check that correct
video source is selected in the software application. (DV or Composite or
S-Video). Close the application and reboot the PC.
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The PCI card may be
bad.
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Remove
and re-insert the PCI card into the motherboard. If the
problem remains, run the diagnostics.
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Plug-and-Play is not enabled in the computer's
BIOS.
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Other card/driver added is conflicting with
Atlantis.
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...Audio & Video
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Problem
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Cause
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Solution
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No video
in PC window.
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Inlay or
video source may be incorrectly set.
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Choose
the proper video source: DV, S-video or Composite. Make
sure that the video source is powered and connected to the
Breakout Box.
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Poor performance
(video jerky, audio noisy, etc.).
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System
may not be optimized for performance.
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Verify
that your hard disk is 7200 RPM or greater. This can not
be done through software.Be sure that DMA is enabled for
the hard disk. Right click on My Computer and select Properties.
Left-click on Hardware. Left-click on Device Manager. Double
left-click on IDE Controllers and then double left-click
on either the Primary or Secondary Channel. Left-click on
Advanced Settings and verify that DMA is the Current Transfer
Mode..
If you have multiple programs open, close those applications
that are not critical to editing.
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The video
format (NTSC or PAL) may not be set correctly.
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Connect
correct video signal to Breakout Box input and restart the
application.
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No video
output.
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Cables
not installed correctly, display device not powered.
Video is MacroVision protected.
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Check the
video cables connected to the Breakout Box outputs (DV camera,
monitor, TV, VCR, etc.).Verify that the device connected
to the Breakout Box outputs is on and operational. Try plugging
a different video source into this device using the same
cables. This will verify that the device is operational.
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No video
capture.
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Application
software may have stopped.
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Verify
that video is present in the overlay window on the PC's
monitor. If video is present on the PC's display, then restart
the PC and then the software application.
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Cables
or video source may be non-functional.
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If no video
is present on the PC's display, check that the cables are
OK and the video source is on and operational.
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Hard disk
is full.
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Make room
on your hard drive (delete some files) or use a different
hard drive.
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No audio
capture.
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Application
software may have stopped.
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Verify
that video is present in the overlay window on the PC's
monitor. If video is present on the PC's display, then restart
the PC and then the software application
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Speakers
are not connected.
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Verify
that speakers are connected to the Breakout Box and to the
sound card in the PC.
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| Audio
MUTE is on. |
Check that
Mute is disabled and Volume is up.
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Hard disk
is full.
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Make room
on your hard drive (delete some files) or use a different
hard drive
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