NOTE: Most steps in this procedure require observation of system functions and
indications, some of which can occur simultaneously. You may need to reboot the
system several times to complete all of these steps.
If the system is off, turn on all peripherals and the system. If the system is on, reboot
the system.
During the boot routine, observe the system for any of the following indications:
System error messages indicate problems or provide status information. See "System Messages."
Drive indicators light when data is transferred to or from the drives. If a drive indicator fails to light during the boot routine, troubleshoot the appropriate drive subsystem.
Three indicators on the upper-right corner of the keyboard should flash momentarily.
If the indicators flashed, proceed to the next step.
If the indicators did not flash, replace the keyboard with a keyboard that you know works. If the problem persists, troubleshoot the system power supply. If the troubleshooting procedure indicates that the system power supply is working, troubleshoot the memory. See the Installation and Troubleshooting Guide.
Observe the power indicator.
If the power indicator is not lit, troubleshoot the system power supply. See the Installation and Troubleshooting Guide.
NOTICE: Before proceeding with the internal visual inspection, save all open files and exit all
open applications, if possible.
Visual inspection of a system's interior can often locate the source of a problem, such as a loose expansion card or cable connector. See "Jumpers and Connectors" to locate components referenced in the inspection procedure.
Turn off the system, including attached peripherals, and disconnect the system from
the electrical outlets.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The microprocessor and heat-sink assembly can get extremely hot during system operations. Ensure that both components have had sufficient time to cool before touching them.
CAUTION: When handling the processor and heat-sink assembly, avoid sharp edges on the heat sink.
Ensure that all components (memory modules, expansion cards, and processors) are
properly and securely installed.
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.
The system diagnostics can be run from the utility partition on the hard drive or from a set of diskettes that you create from the Dell OpenManage Server Assistant CD.
NOTICE: Use the system diagnostics to test only this system. Using this program with other
systems may cause invalid results or error messages. In addition, use only the program that
came with the system (or an updated version of that program).
Create a set of diagnostics diskettes using the Dell OpenManage Server Assistant CD.
See "Using the Dell OpenManage Server Assistant CD" in the User's Guide for information on creating diskettes.
Insert the first diagnostics diskette.
Reboot the system.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit system diagnostics.
NOTE: Before you read the rest of this section, start system diagnostics so that you
can see the utility on your screen.
To select an option from the Diagnostics menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option.
Table 2-1 provides a brief explanation of testing options.
When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears and displays the following information:
Two lines at the top of the screen identify the diagnostics utility, the version number, and the system's service tag number.
The left side of the screen under Device Groups liststhe diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu. Press the up- or down-arrow keys to highlight a particular device group. Press the left- or right-arrow keys to select the options on the menu. As you move from one menu option to another, a brief explanation of the highlighted option appears at the bottom of the screen.
The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group.
The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option.
For more information about a device group or device, highlight the Help option and press <Enter>. Press <Esc> to return to the previous screen.
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