Cannot play or read CD-ROM, read
or write CD-R, CD-RW, DVD+R, or DVD+RW in the drive.
Check to see if the disc is inserted upside-down.
Try another disc. If this disc plays or writes, verify if the
original disc is dirty or badly scratched. You may attempt to
clean/restore the disc per the disc manufacturers recommendations.
Did a screen saver or other application operate while writing to the
disc? If so, try again with application turned off.
Is there enough free space on the CD-R/RW or DVD+R/RW disc?
Was the drive or disc recently moved from a low temperature
environment to a high temperature environment? (There is a possibility
of condensation on the lens in the drive or on the surface of the
disc.) If so, try again after 15 min.
When playing an audio CD, the CD
player shows that the disc is playing, but no sound is heard through the
speakers.
The drive's play mode may need to be set to "Digital." In
Windows XP, for example, use the Control Panel and open
"System" and then "Hardware." Start Device Manager
and in "DVD/CD-ROM drives," double-click on the entry for the
drive, then click on the "Properties" tab. Check the box
marked "Enable digital CD audio for this CD-ROM device."
The CD player application may need to be set to "Digital."
In Windows Media Player, for example, from the menu bar click on
"Tools," then "Options," and then click on the
"Device" tab. Select the drive and click on the
"Properties" button. Set the playback mode to
"Digital".
Disc tray cannot be opened.
Shut down the system. Wait for 1 minute before powering the system
back on. Press the eject button.
Shut down the system. Insert a fine-tipped object no shorter than 4.5
cm in length and 1.3 mm in diameter (such as a stiff paper clip) into
the Emergency Eject Hole. The disc tray will come partway out. Grip
the front of the disc tray by thumb and forefinger and pull it out
fully.
Consult the Dell documentation for your system for additional information on
troubleshooting DVD+R/RW drive problems.
