If the power connector is not inserted, insert it properly.
If the interface connector is not inserted, insert it properly.
If the jumper-pin setting is wrong, confirm the setting and correct it.
Check the system BIOS to make sure the IDE interface is turned on.
NT 4.0, if originally installed without a CD device or if it was originally
a SCSI system, will require the ATAPI.SYS driver to be loaded. Please refer
to the NT user's Guide for instruction on loading the ATAPI.SYS driver.
Disc inserted in drive does not play.
If the disc is dirty (fingerprints, etc.), clean it.
If the disc is scratched, do not insert it into the drive.
If the disc is inserted upside-down, reinsert it in the proper direction.
If the drive is not recognized, refer to solutions 1-1 to 1-4.
Disc tray does not open.
If the power connector is not inserted, insert it properly.
If the interface connector is not inserted, insert it properly.
If you have pressed the disc tray in by hand when the computer's power
was off or if the computer's power was turned off directly after the disc
tray was closed, there may be a problem with the engagement of the gears
inside the drive. Contact Dell technical support.
If the CD access indicator does not light, refer to solutions 1-1 to 1-4.
Certain types of discs do not play.
This drive only supports discs with the formats indicated in the "Introduction"
and "Specifications" sections. It cannot read the data on discs with other
formats. Check the disc's format.
About Checking the Functionality of the Drive Running
the CD-RW Tests in the Dell Diagnostics Program
If a problem arises with this system, be sure to run the diagnostic program.
Diagnostics can be found in one of three ways; a diskette included with
the system, a Resource CD included with the system, or on the World Wide
Web at http://www.dell.com.
NOTE: Consult the Dell documentation for your system
for additional information on troubleshooting CD-RW drive problems.
