| Problem |
Solution |
| Disc tray cannot be opened |
|
| Drive is not recognized by
system |
- Is the DVD-ROM software driver loaded? On a step-by-step (F8) Boot of
the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not Contact Dell™ Technical Support.
- Has the DVD-ROM software driver been corrupted by a virus. Run a
Virus Scan program and repair if possible. Contact Dell Technical Support if the Virus
renders the DVD-ROM software drivers not useable.
|
| Drive is not recognized by
system during Boot process, but is recognized by the Operating System (i.e. Win 3.1, Win
95, Win 98, Win NT, etc.) |
- Is the DVD-ROM software driver loaded? On a step-by-step (F8) Boot of
the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not Contact Dell Technical Support.
- Has the Windows DVD-ROM software driver program been corrupted by a virus. Run a Virus
Scan program and repair if possible. Contact Dell Technical Support if the Virus renders
the software drivers not useable.
|
| BUSY Indicator LED flashes
slowly |
- The disc may be dirty. Clean
it with a soft damp cloth. Avoid cleaning the disc using a circular motion. The disc
should be wiped in a radial direction. That is, from the inner side outward.
- The laser lens may have become cloudy or blocked by particulate matter. Please contact
Dell Technical Support.
|
| BUSY Indicator LED is
constantly ON |
- Possible Hardware Problem. Please contact Dell Technical Support.
|
| DVD-ROM will not play media
or certain types of CD or DVD media (i.e. CD-plus, etc.) |
- Are the DVD-ROM drivers loaded?
- Is the media disc the correct format for the type of system that you
are using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to Apple/Mac HFS
disc or UNIX disc formats which will not function).
- Do you have the correct software applications program/drivers
installed to run the media?
- Has the Windows DVD-ROM software driver program been corrupted by a
virus. Run a Virus Scan program and repair if possible. Contact Dell Technical Support if
the Virus renders the software drivers not useable.
|
