Warranties and Return Policy: Dell PowerVault 120T DLT1 User's Guide
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Warranties and Return Policy: Dell PowerVault 120T DLT1
Autoloader User's Guide
Limited Three-Year Warranty
(U.S. and Canada Only)
For whole unit replacement products that have Dell Service
Tag/Plate, ensure that the service tag/plate (Item 1, Figure 1) has been properly
removed and applied to the replacement unit. Failure to comply may cause
the loss of the entire warranty.
Figure 1. Service Tag/Plate Location
To transfer the Dell Service Tag/Plate
to the replacement unit, perform the following:
-
Using a #2 Phillips screwdriver, remove the
two screws that secure the service tag/plate to the rear panel of the returning
unit.
-
Secure the service tag/plate to the rear panel
of the replacement unit using the two Phillips screws that were removed.
Dell Computer Corporation ("Dell") manufactures
its hardware products from parts and components that are new or equivalent
to new in accordance with industry standard practices. Dell warrants that
the hardware products it manufactures will be free from defects in materials
and workmanship. The warranty term is three years beginning on the date
of invoice, as described in the following text.
Damage caused during shipping the products to the
user is covered under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident, abuse, misuse,
problems with electrical power, servicing not authorized by Dell, usage
not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components
not supplied by Dell.
This warranty does not cover any items that are in
one or more of the following categories: software; external devices (except
as specifically noted); accessories or parts added to a Dell system after
the system is shipped from Dell; accessories or parts added to a Dell system
through Dell's system integration department; accessories or parts that
are not installed in the Dell factory; or DellWare®
products. Monitors, keyboards, and mice that are Dell-branded or that are
included on Dell's standard price list are covered under this warranty;
all other monitors, keyboards, and mice (including those sold through the
DellWare program) are not covered. Batteries for portable computers are
covered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice
date, Dell will repair or replace products covered under this limited warranty
that are returned to Dell's facility. To request warranty service, call
Dell's Customer Technical Support. If warranty service is required, Dell
will issue a Return Material Authorization Number. Ship the products back
to Dell in their original or equivalent packaging, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Dell will return the repaired or replacement products prepaid if the destination
is within the continental U.S. Shipments to other locations will be made
freight collect.
NOTE: Before returning a product to Dell, back up the data on the hard
disk drive and any other storage device in the product. Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability
for lost data or software.
Dell owns all parts removed from repaired products.
Dell uses new and reconditioned parts made by various manufacturers in
performing warranty repairs and building replacement products. If Dell
repairs or replaces a product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty,
Dell will provide, on an exchange basis and subject to Dell's Exchange
Policy in effect on the date of the exchange, replacement parts for the
Dell hardware product(s) covered under this limited warranty when a part
requires replacement. Report each instance of hardware failure to Dell's
Customer Technical Support in advance to obtain Dell's concurrence that
a part should be replaced and to have Dell ship the replacement part. Dell
will ship parts (freight prepaid) if an address in the continental U.S.
or Canada is used. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part
for use in returning the replaced part to Dell. Replacement parts are new
or reconditioned. Dell may provide replacement parts made by various manufacturers
when supplying parts. The warranty term for a replacement part is the remainder
of the limited warranty term.
The cost of replacement parts not returned to Dell
will be covered by the owner. The procedure for returning replaced parts,
and the user's obligation to pay for replacement parts if not returned
to Dell, will be in accordance with Dell's Exchange Policy in effect on
the date of the exchange.
The owner must accept full responsibility for the
software and any data lost. Dell is not required to advise or remind the
user of appropriate backup and other procedures.
General
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND
THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO THE USER
OR OWNER.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. THESE WARRANTIES GIVE THE USER OR OWNER SPECIFIC LEGAL RIGHTS,
AND THE USER OR OWNER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE
TO STATE (OR JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING
AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING
EXCLUSION OR LIMITATION MAY NOT APPLY TO THE USER OR OWNER.
These provisions apply to Dell's limited three-year
warranty only. For provisions of any service contract covering the system,
refer to the separate service contract that the owner will receive.
If Dell elects to exchange a system or component,
the exchange will be made in accordance with Dell's Exchange Policy in
effect on the date of the exchange.
NOTE:
If one of the available warranty and service options has been chosen instead
of the standard limited three-year warranty described in the preceding
text, the option chosen will be listed on the invoice.
"Total Satisfaction" Return
Policy (U.S. and Canada Only)
If the end-user customer bought products directly from
Dell, they may return them to Dell up to 30 days from the date of invoice
for a refund of the product purchase price. This refund will not include
any shipping and handling charges shown on the invoice. If an organization
bought the products directly from Dell under a written agreement, there
may be different terms for the return of products under this policy, based
on the agreement with Dell. To return products, call Dell Customer Service
at 888.560.8326 to receive a Credit Return Authorization Number. The products
must be returned to Dell in their original packaging. Prepayment by the
owner of shipping charges and insurance is required. Software may be returned
for refund or credit only if the sealed package containing the diskettes
or CDs is unopened. Returned products must be in as-new condition, and
all of the manuals, diskettes, CDs, power cables, and other items included
with a product must be included.
This "Total Satisfaction" Return Policy does not
apply to DellWare products, which may be returned under DellWare's current
return policy.
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