The Dell TrueMobile 1184 products are designed to be interoperable with any
wireless LAN product that is based on direct sequence spread spectrum (DSSS)
radio technology and to comply with the following standards:
IEEE Std. 802.11b-1999. Standard on Wireless LAN.
Wireless Fidelity (WiFi) certification, as defined by the WECA (Wireless
Ethernet Compatibility Alliance).
Wireless 802.11b and - your health
The Dell TrueMobile 1184 Wireless Broadband Router, like other radio
devices, emits radio frequency electromagnetic energy. The level of energy emitted by this device, however, is less than the electromagnetic energy emitted
by other wireless devices such as mobile phones. The Dell TrueMobile 1184
wireless device operates within the guidelines found in radio frequency safety
standards and recommendations. These standards and recommendations reflect the
consensus of the scientific community and result from deliberations of panels
and committees of scientists who continually review and interpret the extensive
research literature. In some situations or environments, the use of the Dell TrueMobile 1184 wireless devices may be restricted by the proprietor of the
building or responsible representatives of the applicable organization. Examples
of such situations include the following:
Using the Dell TrueMobile equipment on board airplanes, or
Using the Dell TrueMobile equipment in any other environment where the
risk of interference with other devices or services is perceived or identified
as being harmful.
If you are uncertain of the policy that applies to the use of wireless
devices in a specific organization or environment (an airport, for example), you
are encouraged to ask for authorization to use the Dell TrueMobile 1184 wireless
device before you turn it on.
The Dell TrueMobile 1184 wireless network
device must be installed and used in strict accordance with the manufacturer's
instructions as described in the user documentation that comes with the product.
For country-specific approvals, see Radio approvals. Dell Computer Corporation
is not responsible for any radio or television interference caused by
unauthorized modification of the devices included with this Dell TrueMobile 1184
kit, or the substitution or attachment of connecting cables and equipment other
than that specified by Dell Computer Corporation. The correction of interference
caused by such unauthorized modification, substitution or attachment is the
responsibility of the user. Dell Computer Corporation and its authorized
resellers or distributors are not liable for any damage or violation of
government regulations that may arise from the user failing to comply with these
guidelines.
For the latest regulatory information, documentation, and other updates,
please visit the Dell website at
support.dell.com.
CanadaIndustry Canada (IC)
This device complies with RSS210 of Industry
Canada.
This equipment complies with the essential
requirements of the European Union directive 1999/5/EC.
Cet équipement est conforme aux principales caractéristiques définies dans la
Directive européenne RTTE 1999/5/CE.
Die Geräte erfüllen die grundlegenden Anforderungen der RTTE-Richtlinie 1999/5/EG.
Questa apparecchiatura è conforme ai requisiti essenziali della Direttiva
Europea R&TTE 1999/5/CE.
Este equipo cumple los requisitos principales de la Directiva 1999/5/CE de la UE,
"Equipos de Terminales de Radio y Telecomunicaciones".
Este equipamento cumpre os requisitos essenciais da Directiva 1999/5/CE do
Parlamento Europeu e do Conselho (Directiva RTT).
Deze apparatuur voldoet aan de noodzakelijke vereisten van EU-richtlijn
betreffende radioapparatuur en telecommunicatie-eindapparatuur 1999/5/EG.
Dette udstyr opfylder de Væsentlige krav i EU's direktiv 1999/5/EC om Radio- og
teleterminaludstyr.
Dette utstyret er i overensstemmelse med hovedkravene i R&TTE-direktivet
(1999/5/EC) fra EU.
Utrustningen uppfyller kraven för EU-direktivet 1999/5/EC om ansluten
teleutrustning och ömsesidigt erkännande av utrustningens överensstämmelse (R&TTE).
Tämä laite vastaa EU:n radio- ja telepäätelaitedirektiivin (EU R&TTE Directive
1999/5/EC) vaatimuksia.
Some areas of France have a restricted frequency band. The worst-case
maximum authorised power indoors is:
10 mW for the entire 2.4 GHz band (2400 MHz2483.5 MHz)
100 mW for frequencies between 2446.5 MHz and 2483.5 MHz (NOTEChannels 10
through 13 inclusive operate in the band 2446.6 MHz to 2483.5 MHz)
There are few possibilities for outdoor use: On private property or on the
private property of public persons, use is subject to a preliminary
authorisation procedure by the Ministry of Defence, with maximum authorised
power of 100 mW in the 2446.52483.5 MHz band. Use outdoors on public property
is not permitted.
In the departments listed below, for the entire 2.4 GHz band:
Maximum authorized power indoors is 100 mW
Maximum authorized power outdoors is 10 mW
Departements in which the use of the 24002483.5 MHz band is permitted with an
EIRP of less than 100 mW indoors and less than 10 mW outdoors:
01
Ain Orientales
36
Indre
66
Pyrénées
02
Aisne
37
Indre et Loire
67
Bas Rhin
03
Allier
41
Loir et Cher
68
Haut Rhin
05
Hautes Alpes
42
Loire
70
Haute Saône
08
Ardennes
45
Loiret
71
Saône et Loire
09
Ariège
50
Manche
75
Paris
11
Aude
55
Meuse
82
Tarn et Garonne
12
Aveyron
58
Nièvre
84
Vaucluse
16
Charente
59
Nord
88
Vosges
24
Dordogne
60
Oise
89
Yonne
25
Doubs
61
Orne
90
Territoire de Belfort
26
Drôme
63
Puy du Dôme
94
Val de Marne
32
Gers
64
Pyrénées Atlantique
This requirement is likely to change over time, allowing you to use your wireless LAN
card in more areas within France. Please check with ART for the latest
information (www.art-telecom.fr)
NOTE: Your Dell TrueMobile 1184 Wireless Broadband Router transmits
less than 100 mW, but more than 10 mW.
A license is required for indoor use. Outdoor use is prohibited.
E' necessaria la concessione ministeriale anche per l'uso interno. Verificare
con i rivenditori la procedura da seguire. L'uso per installazione in esterni
non e' permessa.
This device complies with Part 15 of the FCC Rules. Operation of the device
is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference that may cause undesired operation.
Interference statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If the equipment is not installed and used in
accordance with the instructions, the equipment may cause harmful
interference to radio communications. There is no guarantee, however, that such
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception (which can be
determined by turning the equipment off and on), the user is encouraged
to try to correct the interference by taking one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTE: This Dell TrueMobile 1184 wireless network device must be
installed and used in strict accordance with the manufacturer's instructions
as described in the user documentation that comes with the product. Any
other installation or use will violate FCC Part 15 regulations.
IMPORTANT NOTE
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for
an uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20 centimeters between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
Radio approvals
To determine whether you are allowed to use your wireless network device in
a specific country, please check to see if the radio type number that is
printed on the identification label of your device is listed on the radio
approval list posted on the general Dell support site at
support.dell.com.
Below warranty
terms is for U.S. only; for all other countries, please refer to www.dell.com.
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year,
two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice
that accompanied your hardware product(s). The following sections describe the limited warranties and return
policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell branded
hardware products, including Dell-branded monitors, keyboards, wireless access points, and pointing
devices (mice).
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
Non-Dell-branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell branded
batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited
warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers:
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150
What will Dell do? During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the
first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media. During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you under the terms of the on-site
service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that youthe end-user customerpurchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
New Hardware Products and Accessories All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from the
invoice date. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to non-defective products purchased
through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%)
restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and
Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded
products, or enterprise software.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts All reconditioned or
refurbished Dell-branded server and storage products may be returned within thirty days from the invoice
date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned
within fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell-branded
hardware products, including Dell-branded monitors, keyboards, and pointing devices (mice).
What is not covered by this limited warranty? This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
Non-Dell branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS
SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH
WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded
batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase
will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support 1-800-387-5757
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media. During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details
on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to our website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the
date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%)
restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of products than specified
by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to
Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage
during shipment. You may return software for a refund or credit only if the sealed package containing the floppy
disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system software that has been installed by
Dell, the whole system must be returned, along with any media and documentation that may have been included
in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and
Peripherals").
Dell Software and Peripherals
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which
limited warranty applies to the product you purchased, see the Dell invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping
and handling charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of one year from the original purchase date. Products for which proper claims are made will, at
Dells option, be repaired or replaced at Dells expense. Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dells repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40) Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603
Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
