User Guide

I cannot access the Internet through the Dell™ TrueMobile™ 1184 Wireless Broadband Router. What should I do?

Use the Control Utility to first determine where the connectivity is broken.  This can be verified by the presence of the arrow on its connection status window.  You may also ignore this step and check for the following scenarios.

If there is a connection failure between your computer and the router, make sure the computer is successfully connected to the network.

• To review the connection status for the wireless network, start the web-based configuration tool and click the Device Status tab.
• Make sure the network adapter is successfully installed. For assistance, refer to the documentation that was shipped with the adapter.
• Make sure the TCP/IP stack is successfully installed.
• Check the physical network cable connections for the computer.
• Make sure the computer's IP settings are correct: Open a DOS command prompt window, type ipconfig, and press <Enter>.
  • The computer's IP address must use the same network extension as the access point. For example, for the access point's default IP address, the computer's IP address would have to be in the range of 192.168.2.2 to 192.168.2.254. To view the Dell TrueMobile 1184 Wireless Broadband Router IP settings, start the web-based configuration tool. Click the Device Status tab.
  • The computer's subnet mask should be the same as the access point's subnet mask.
  • The computer's gateway IP address should match with the IP Address for the access point.
  • Check that the IP address assigned by your Internet service provider matches with  the DNS IP address for your computer.

If there is a connection failure between the Wireless Broadband Router and Internet,  

•  Make sure the cable or DSL modem is properly plugged in and has power.
•  Verify that the cable or DSL modem has a good physical cable or telephone connection. If you are not sure, review the documentation that was shipped with your modem.
• Make sure the cable or DSL modem is properly connected to the Internet port of the TrueMobile 1184 Wireless Broadband Router.

Try to view a valid Internet site. If you go to a known Internet site and are able to view the page, then you should be able to access the Internet through the Wireless Broadband Router.

My computer is not connected to the Dell TrueMobile 1184 Wireless Broadband Router, what should I do?

1. Check the LAN (Ethernet) cable and make sure you have inserted it correctly in the router. Please refer to the Quick Start Guide that came with the router for reference.
    
2. Make sure your web browser is not configured to access the Internet via a proxy server. To do this in Internet Explorer, click Tools > Internet Options > Connection Tab > LAN Settings button.  Make sure all boxes are unchecked.
    
3. Unplug the power cable from the rear of the router.  Wait 5 seconds.  Plug the power cable back in.
    
4. If you are connected by a wireless network, then make sure that you have the same SSID (network name) on your computer and the Dell TrueMobile 1184 Wireless Broadband Router. The default SSID (network name) is "wireless" (the name is case-sensitive).

There are only some clients on the LAN that work. What should I do?

If the wired clients work, but the wireless clients cannot access the Dell TrueMobile 1184 Wireless Broadband Router:

Make sure the network name (SSID), encryption method, and encryption key for the Dell TrueMobile 1184 Wireless Broadband Router match with those for the wireless client:

   For the wireless client:

• See the documentation for your wireless adapter.

   For the Dell TrueMobile 1184 Wireless Broadband Router:

• Start the web-based configuration tool.
• Click the Basic Settings -> Wireless Settings tabs.

If the wireless clients work, but the wired clients cannot access the Dell TrueMobile 1184 Wireless Broadband Router:

Make sure the Ethernet cables are connected correctly. For information, see the documentation for the hub or switch.

My browser does not display the web-based configuration tool. What should I do?

Check the browser’s  proxy server settings:

1. Open the Control Panel on your computer, and double click the Internet icon from the Control Panel window. This will open a window titled Internet Properties.
2. From the Internet Properties window select the Connection tab.
3. Click the LAN Settings button.
4. Under the heading Proxy server select the Access the Internet using a proxy server option.
5. Click the Advanced button. This will bring up a window titled Proxy Settings.
6. Disable the proxy server setting or set it to auto-detect.

Remove any dialup settings in the browser:

1. Open a browser. For Internet Explorer, follow the next two steps.
2. Click Tools --> Internet Options --> Connections.
3. Click the Never Dial a connection option.

Make sure the client is set to obtain an IP address automatically.

  To obtain an IP address automatically:

1. Open the Control Panel on your computer, and double click the Network and Dial-up Connections icon.
2. Right-click your local area connection.
3. Click Properties.
4. Select the TCP/IP option.

   NOTE: Some systems may require you to select the Networking tab before selecting the TCP/IP option.

5. Click the Properties button.
6. Check the Obtain an IP address automatically option.

If you are using a manually assigned IP address for the client, the IP address for the client must be on the same subnet as the Dell TrueMobile 1184 Wireless Broadband Router:

1. Follow the instructions above to access the Internet Protocol (TCP/IP) Properties window.
2. The option Use the following IP address should be selected.
3. Check and assure that the value in the Subnet mask field matches that for the Dell TrueMobile 1184 Wireless Broadband Router.

Make sure that the Dell TrueMobile 1184 Wireless Broadband Router is properly installed and configured:

1. Make sure that the Power light on the front of the access point is lit.
2. Make sure that the LAN light on the front of the access point is lit. The LAN LED indicates a wired client connection.
3. Check the computer's network settings. Verify that the TCP/IP settings are correct.
1. Open a DOS command prompt window.
2. Type ipconfig and press <Enter>.
   
4. Compare the network portion of the address for the computer with that of the access point. The first three octets of the address should be the same. For example, if the access point's IP address is the default, 192.168.2.1, the computer's IP address should be in the range from 192.168.2.2 to 192.168.2.254; thus, it should appear as 192.168.2.xxx.

Reset the Dell TrueMobile 1184 Wireless Broadband Router to its default settings. See How do I restart or reset the Broadband Router?

My computer is not connected to the Internet, what should I do?

1. Check the connection between the router and the cable/DSL modem to make sure it is properly connected.
    
2. Double-click the information you entered in the cable/DSL settings.
    
3. Unplug the power cable from the rear of the cable/DSL modem.  Wait 5 seconds.  Plug the power cable back in.

The TrueMobile CD Setup Wizard program does not run automatically after inserting the Installation CD into the CD-ROM drive.  What should I do?

   a. Go to start > Run
   b. Type x:\setup.exe (where “x” is the drive letter of your CD-ROM drive)
 

How do I access the Wireless Broadband Router after disabling the DHCP server function?

Once you have disabled the DHCP server function on the Wireless Broadband Router by un-checking the Enable DHCP Server Function box on the DHCP Server Settings page in the Advanced Settings, you may not be able to access the web-based configuration tool again. To restore access to the web tool, use one of your network clients to do the following:

• For Windows Me and 98:

  1. Click Start -> Settings -> Control Panel.

  2. Double-click Network.

  3. Click TCP/IP.

     NOTE: If there are multiple instances of TCP/IP, choose the one with an arrow (->) pointing toward the wireless network adapter.

  4. Click Properties.

  5. Click the IP Address tab.

  6. Click the Specify an IP address option.

  7. In the IP Address field, enter 192.168.2.2 

  8. In the Subnet Mask field, enter 255.255.255.0.

• For Windows XP and 2000:

  1. Right-click My Network Places and click Properties.

  2. Right-click your local area network connection and click Properties.

  3. Select Internet Protocol (TCP/IP) and click Properties.

  4. Click the Use the following IP address option.

  5. In the IP Address field, enter 192.168.2.2.

  6. In the Subnet Mask, enter 255.255.255.0.

NOTICE: After making changes to the Broadband Router settings, you must reassign your network client to obtain an IP address dynamically. Follow the instructions above for the Internet Protocol Settings on your computer. Recheck the appropriate option to obtain an IP address automatically.

How do I restart or reset the Wireless Broadband Router?

To restart the Dell TrueMobile 1184 Wireless Broadband Router, unplug the power connector and plug it back in.

To load the Dell TrueMobile 1184 Wireless Broadband Router's default settings, hold down the reset button on the router for at least five seconds. While the unit resets, the Power light blinks.

NOTICE: When you reset the Dell TrueMobile 1184 via the reset button, press it  for at least five seconds, the current configurations will be erased and the factory default settings will be loaded on the unit.

 

For customer support, go to support.dell.com.